Payara Enterprise Migration
& Project Support Option
Payara’s engineers assist Payara Platform Enterprise customers with Migration & Project Support during development
projects before going to production, or can provide assistance with the application server migration process.
Payara Platform experts accelerate your project delivery while reducing risks and costs,
helping you deliver your project on time and within budget.
Regardless of the size of your environment, our Migration & Project Support option for Payara Enterprise customers can support an unlimited number of units in development.
You’ll have unlimited tickets to get all of your questions answered, access to a private customer knowledge base and exclusive access to crucial fixes and patches. If you move to production in less than 12 months, you’ll also receive a discount on your continued Payara Enterprise subscription.
Migration & Project Support Features
Includes all of the features below:
| Unlimited Number of Units | There is no need to count the number of Payara Server/Micro units being used – Migration & Project Support subscription covers an unlimited number of units in development environments. |
|---|---|
| Unlimited Tickets | There is no limit on the number of tickets that you can raise during your support contract. |
| Private Payara Enterprise Customer Support Portal | Raise tickets for bugs, incidents or questions related to Payara Server or Payara Micro, including any general questions you may have about configuration, deployment, security, monitoring and troubleshooting. |
| Fast & Easy Access to Tickets | Raise and track tickets, attach diagnostic files, configuration and thread dumps directly from within the Domain Administration Server. |
| Private Customer Knowledge Base | Full access to our growing Knowledge Base of common problems, user guides, patch notes and more. |
| Live Support | Our Support Engineers can work with you through screen-sharing to quickly diagnose and resolve issues. |
| Phone Support | Talk to one of our Engineers directly to discuss any issues during UK business hours. |
| Onboarding Support | Documentation for support processes including an optional introductory support call giving you and your team an overview of how to raise tickets, access monthly patch releases and clarify any questions you may have about using the support services. |
| 10-Year Software Lifecycle | Major versions of Payara Server and Payara Micro come with 10 years of support and a well-defined lifecycle model maintaining stability of your production environment Payara Server and Payara Micro 4.x support until 2024Payara Server and Payara Micro 5.x support until 2028Find out more. |
| Hot Fixes | A Hot Fix is a patched module, or modules, of Payara Server which we can provide to you if an urgent solution is required. These personalized fixes enable you to get a rapid problem solution for your current version of Payara Server running in production. |
| Backported Fixes | You can request specific fixes to be backported to the version of Payara Server and Payara Micro you use in production where possible. |
| Critical Security Fixes | You will receive rapid notification of Security Fixes and Hot Fixes for urgent security issues. |
| Fully Supported Production Binaries | You get exclusive access to extensively tested, fully supported binary builds of Payara Server and Payara Micro. |
| Stability | Exclusive access to monthly releases of Payara Server and Payara Micro Enterprise Editions, including crucial fixes and patches. New features are added once they are stable and ready for production use. |
| Full Support on Ecosystem Components | You will receive full support for a growing number of Payara integration components including Maven plugins, Cloud Connectors, Docker images and IDE connectors. |
| Maintained Docker Images | Access Payara Enterprise Docker Images. |
| * OpenJDK Support | You will benefit from Payara’s partnership with Azul, providing you with access to use Zulu Enterprise – Fully-Supported Builds of OpenJDK – with Payara Server and Payara Micro. Support for major Java SE releases for at least 10 years, providing more stability and control for your business;Support and security updates for Java 7, 8, 11 and beyond; and ARM-based JVMs;Access to fully certified and fully supported Zulu binaries;Critical Patch updates for all supported Zulu versions;You can raise support tickets for any issue with Zulu Enterprise.* you can use any other supported JDK with Payara Server and Payara Micro |
| Upgrade Tool | Update your Payara Enterprise installation from one version to another using an asadmin command. |
Trusted by Global Leaders Across Industries
With a relentless focus on stability, security, and flexibility, Payara enables
enterprises in unlocking the full value of their Java investments.
“Having commercial support from Payara, who own the codebase, really takes open-source to the next level. They validated our configuration, made recommendations for improvement, and gave us confidence we were getting the most out of the product and making the best decisions from the start.”
Neil Openshaw
Senior Manager
Software Engineering
“The biggest impact has been the ability to scale our operations and grow our user-base. With Payara, we’ve been able to increase the number of users that we serve by 4 times.”
Reid Watson
Senior Associate Software Developer
“Partnering with Payara Server Enterprise has been a game-changer for us at LinkPulse. Their expert support, reliable 24/7 service, and long-term lifecycle have allowed us to deliver seamless migrations and maintain critical public sector systems without interruption.”
Fernando Maldonado
Project Leader
“’Using Payara Enterprise support enables us to get our APIs more stable and we feel more confident in the service we provide to our customers”
Stefan Ajderev
IT Infrastructure and Security Manager at DPD