Payara’s engineers assist Payara Platform Enterprise customers with Migration & Project Support during development projects before going to production, or can provide assistance with the application server migration process.
Payara Platform experts accelerate your project delivery while reducing risks and costs, helping you deliver your project on time and within budget.
Regardless of the size of your environment, our Migration & Project Support option for Payara Enterprise customers can support an unlimited number of units in development. You’ll have unlimited tickets to get all of your questions answered, access to a private customer knowledge base and exclusive access to crucial fixes and patches. If you move to production in less than 12 months, you’ll also receive a discount on your continued Payara Enterprise subscription.
There is no need to count the number of Payara Server/Micro units being used - Migration & Project Support subscription covers an unlimited number of units in development environments.
Unlimited Tickets
There is no limit on the number of tickets that you can raise during your support contract.
Private Payara Enterprise Customer Support Portal
Raise tickets for bugs, incidents or questions related to Payara Server or Payara Micro, including any general questions you may have about configuration, deployment, security, monitoring and troubleshooting.
Fast & Easy Access to Tickets
Raise and track tickets, attach diagnostic files, configuration and thread dumps directly from within the Domain Administration Server.
Private Customer Knowledge Base
Full access to our growing Knowledge Base of common problems, user guides, patch notes and more.
Live Support
Our Support Engineers can work with you through screen-sharing to quickly diagnose and resolve issues.
Phone Support
Talk to one of our Engineers directly to discuss any issues during UK business hours.
Onboarding Support
Documentation for support processes including an optional introductory support call giving you and your team an overview of how to raise tickets, access monthly patch releases and clarify any questions you may have about using the support services.
10-Year Software Lifecycle
Major versions of Payara Server and Payara Micro come with 10 years of support and a well-defined lifecycle model maintaining stability of your production environment
Payara Server and Payara Micro 4.x support until 2024
Payara Server and Payara Micro 5.x support until 2028
A Hot Fix is a patched module, or modules, of Payara Server which we can provide to you if an urgent solution is required. These personalized fixes enable you to get a rapid problem solution for your current version of Payara Server running in production.
Backported Fixes
You can request specific fixes to be backported to the version of Payara Server and Payara Micro you use in production where possible.
Critical Security Fixes
You will receive rapid notification of Security Fixes and Hot Fixes for urgent security issues.
Fully Supported Production Binaries
You get exclusive access to extensively tested, fully supported binary builds of Payara Server and Payara Micro.
Stability
Exclusive access to monthly releases of Payara Server and Payara Micro Enterprise Editions, including crucial fixes and patches. New features are added once they are stable and ready for production use.
Full Support on Ecosystem Components
You will receive full support for a growing number of Payara integration components including Maven plugins, Cloud Connectors, Docker images and IDE connectors.
Maintained Docker Images
Access Payara Enterprise Docker Images.
* OpenJDK Support
You will benefit from Payara’s partnership with Azul, providing you with access to use Zulu Enterprise - Fully-Supported Builds of OpenJDK - with Payara Server and Payara Micro.
Support for major Java SE releases for at least 10 years, providing more stability and control for your business;
Support and security updates for Java 7, 8, 11 and beyond; and ARM-based JVMs;
Access to fully certified and fully supported Zulu binaries;
Critical Patch updates for all supported Zulu versions;
You can raise support tickets for any issue with Zulu Enterprise.
* you can use any other supported JDK with Payara Server and Payara Micro
Upgrade Tool
Update your Payara Enterprise installation from one version to another using an asadmin command.
The Migration & Project Support has helped us to diagnose issues faster, mainly via the screen sharing sessions. Having access to the Payara Support Engineers during the development stage of our project allowed us to discuss our implementation ideas with the Payara team first before going ahead with the implementation process, reducing the hours spent on ‘trial and error’ sessions and allowing our team to focus on their areas of expertise instead of spending hours researching server best practise.
VSA
Migration Success Stories
Payara vs WebLogic
“Payara is faster on requests when compared to WebLogic.”
– Online retailer
Payara vs GlassFish
“60% of the support issues we had previously was related to GlassFish. Those were the type of issues that used to wake us up during the night. Now, with Payara, we have almost no issues at all. Extremely pleased with it!”
-Glenn Choat (Appriss)
Payara vs JBoss
“Payara is faster than JBoss and is consuming less resources.”
– E-commerce company in Mexico using Payara on its Points of Sales
