Originally known as Interactive Systems and The VINE Company, Appriss, Inc. was founded in 1994. Working with government officials, the company developed the United States’ first automated victim information and notification system: VINE® (Victim Information and Notification Everyday). VINE remains the nation’s leading automated victim notification solution, delivering more than 40 million notifications annually.
Appriss needed to migrate from GlassFish 3 to GlassFish 4, but encountered large hurdles that halted progress. Payara Services was able to overcome these problems and enable Appriss to deliver their critical customer facing web applications with the added confidence of the included 24/7 expert support through Payara Enterprise.
Appriss was in the process of migrating from GlassFish 3 to GlassFish 4. However, during the migration process they encountered a problem which they could not resolve, and it prevented them from successfully migrating. Around the same time, Oracle had announced an end to commercial support for GlassFish, and Appriss was relying on the open source community for assistance and their own, in-house expertise.
Payara’s team was able to get several “showstopper” issues resolved and successfully migrate all of Appriss production GlassFish applications and services to Payara Server.
Screensharing sessions with Payara Enterprise support engineers proved very beneficial. On several occasions this approach was used to allow Payara support engineers to work with Appriss engineers to reproduce and troubleshoot issues in their environment, which was found to be very productive.
Appriss was able to take advantage of Payara’s flexible options and pricing for multiple server environments and clusters. They found Payara Enterprise with Migration and Project Support a great, lower-cost way to get support during the development process before moving to production. Appriss was able to work with Payara to identify and resolve several issues during their migration process before migrating their production environment to Payara.
Appriss also found the Customer Hub support portal a great benefit as it allowed them to log in and see at-a-glance any open issues, track status and the activity on open items.
Appriss has been able to successfully migrate all applications that were on GlassFish 3 to Payara Server Enterprise. This was a key objective and a critical component in a data center migration project.
Appriss has now deployed several of their critical customer facing web applications on Payara Server. Additionally, their core data collection network and notification platform also rely on services that are deployed to Payara Server.
The included support with Payara Enterprise was very responsive and provided quick access to patches and fixes. This was critical for Appriss, as a business they need to be able to respond quickly to any issues they encounter.
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